Cornerstone Technologies Australia scored 94.32% for customer satisfaction thus being awarded as being Highly Recommended. Now into its twelfth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a businesses’ own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.